Use collapsible tabs for more detailed information that will help customers make a purchasing decision.
Ex: Shipping and return policies, size guides, and other common questions.
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow up to 1 calendar day of processing and production time for your order to ship out.
HOW MUCH WOULD SHIPPING COST?
Free shipping for US and UK orders.
HOW LONG IS THE SHIPPING TIME?
- Average transit times to US, UK : 2 - 7 Business days
- Average transit times to International: 5 - 10 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Affected by Covid-19, there will be some delay on the delivery.
WHAT SHIPPING CARRIER WILL BE USED?
We work with a variety of shipping carriers around the globe, our shipping partners include but not limited to UPS, FedEx, TNT, Amazon Logistic, etc. We will choose the best shipping carrier option available for your order so your parcel will arrive at yours ASAP.
WHERE IS THE PLACE OF DEPARTURE FOR MY ORDER?
Our warehouses are located in the United States, United Kingdom, and Mainland China, depending on your order of choices and receiving locations, we will send off your parcel from the nearest warehouse where the product is also available.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email help@horimotehome.com. All you need to do is send us an email with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at help@horimotehome.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra care. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another one free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours.
