Returns Policy
We hope that you love your Horimotehome essentials, but we understand if our product isn't the perfect fit. If you have any issues with our products, please contact us at care@horimotehome.com : we’re happy to help! For items or purchases made via third-party vendors and websites, please contact them directly.
What can I return/exchange?
Returnable items:
Items that can be returned/refunded or exchanged within 30 days of delivery must meet one of the criteria as below:
- Faulty items: damaged, broken, or soiled upon arrival.
- Items received in the incorrect size/color.
- Unwashed, unworn and unused item(s) that don't meet your expectations.
Non-Returnable item:
We will not accept returns with any of the following conditions:
- Items beyond the 30 days warranty time-frame.
- Worn, used or misused items.
- Sale items are not eligible for return or exchange unless faulty.
- Tips are not refundable.
How do I make a return?
Follow the 4 steps to simplify your return/refund process.
Step 1: Submit the following to our care team email (care@horimotehome.com)
- Order number
- Product name
- Reason for return
Step 2: Our care team will respond to your request within 24-48 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
Step 3: Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
Step 4: Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 48 hours . After this, please note the refund times below:
For PayPal refunds, please allow up to 24 hours for the transaction to appear in your account. For credit card refunds, it usually takes 7 days, but the time may vary by merchant and bank, with some taking a few days and others taking a few months.
Return shipping and address
1. All shipping fees are at the customer's expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable. If the return is due to an issue with the product outlined above in the returnable items section, then you are not required to bear the shipping fee for this reason; you must send a photo, though.
2. Please contact your local post office to confirm the accurate return shipping fee. We recommend you use the cheapest registered airmail method that is available.
Note: For any return or exchange application, please contact us by email (care@horimotehome.com) or mobile (+86 18069181107) in advance and return the goods after getting the approval. We don't accept returns without prior request.