We hope that you love your Horimotehome essentials, but we understand if our product isn't the perfect fit. If you have any issues with our products, please contact us at firstname.lastname@example.org : we’re happy to help! For items or purchases made via third-party vendors and websites, please contact them directly.
What can I return/exchange?
Items that can be returned/refunded or exchanged within 30 days of delivery must meet one of the criteria as below:
- Faulty items: damaged, broken, or soiled upon arrival.
- Items received in the incorrect size/color.
- Unwashed, unworn and unused item(s) that don't meet your expectations.
We will not accept returns with any of the following conditions:
- Items beyond the 30 days warranty time-frame.
- Worn, used or misused items.
- Sale items are not eligible for return or exchange unless faulty.
- Tips are not refundable.
How do I make a return?
Follow the 4 steps to simplify your return/refund process.
Step 1: Submit the following to our care team email (email@example.com)
- Order number
- Product name
- Reason for return
Step 2: Our care team will respond to your request within 24-48 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
Step 3: Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
Step 4: Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 48 hours . After this, please note the refund times below:
For PayPal refunds, please allow up to 24 hours for the transaction to appear in your account. For credit card refunds, it usually takes 7 days, but the time may vary by merchant and bank, with some taking a few days and others taking a few months.
Return shipping and address
1. All shipping fees are at the customer's expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable. If the return is due to an issue with the product outlined above in the returnable items section, then you are not required to bear the shipping fee for this reason; you must send a photo, though.
2. Please contact your local post office to confirm the accurate return shipping fee. We recommend you use the cheapest registered airmail method that is available.
Note: For any return or exchange application, please contact us by email (firstname.lastname@example.org) or mobile (+86 18069181107) in advance and return the goods after getting the approval. We don't accept returns without prior request.